Belskin aims to ship all orders within 3 to 5 business days (excluding weekends) from receipt of order, so no changes can be made after you place your order. All cancellation requests will be reviewed as soon as possible, and if the order has not been submitted to our warehouse, we will process your cancellation if possible.
All emails regarding cancellations should be titled "Cancel Order" in the subject line of the email. Please include your full name and order number in the body of the email. Cancellations not titled in this manner will not be refunded.
Can I return my order for an exchange or refund?
Belskin will only accept a return, exchange or refund if the products are returned in their original packaging and condition within 14 days of receipt of the order; no refunds will be issued for products that are opened or returned damaged or for which the request was made after the time period indicated above.
To return a product, please contact firstname.lastname@example.org.
All shipping costs for returns are the responsibility of the customer. If the purchased product is damaged, please email us at email@example.com before returning the products and we will work with you to resolve the issue.
Can I change my address?
Since we process and ship all orders as soon as possible, we do not accept address changes once your order has been placed. All address change requests will be reviewed as soon as possible, and if the order has not been submitted to our warehouse, we will process your cancellation if possible. All change of address emails should be titled "Change of Address" in the subject line of the email. Please include your full name, order number, and corrected shipping address in the body of the email, and we will do our best to update your contact information before your order is shipped. Change of address emails not titled in this manner will not be processed.
What if my order is held by local customs?
If your order is held in customs, it is the responsibility of the buyer/customer to contact their local customs and arrange for the clearance of their order. Belskin is not required to contact customs officials or refund orders refused by local customs and returned to Belskin. Belskin provides all necessary documentation to clear each order through customs.
Can I add/delete a product or change the shipping method?
Once the order is submitted, we cannot change the shipping type or change / add products to your order.
Postage / Shipping:
If your package is marked as "delivered" by the local postal service, but you do not physically have your package, it is up to the customer, not Belskin, to contact the local postal service to track the issue. If the local postal service and the customer do not resolve the discrepancy, Belskin is not required to refund or return your order, but we will work with you to resolve the situation.